There are two different ways to sign in to your account.
- Through the Neo Financial app. To download the app, visit the Apple App Store or the Google Play Store on your mobile device.
- Through your mobile and desktop browser with the following link: member.neofinancial.com.
For cardholders that completed their application at a Hudson’s Bay location, you will have to create a password before you can sign in to your account. To create a password, follow the steps outlined below.
- Access the email account you used to apply, and search for the “Create your password” email sent to you from Neo.
- Click the “Create a password” button in the email.
- Correctly answer your security question which you created when you signed up.
- Create your password (and store it in a safe place!)
Once you have set a password, you will be able to sign in to your account to begin using it.